If your document is not accepted, it could be for a number of reasons. These can include:

The quality of the photocopy / scan

  • There may be glare / light reflection that obscures the image

  • The image may be too low resolution to read

  • The image may have been cropped so all the details are not visible

The expiry date

  • The ID may have expired. We can only accept valid in date IDs

The details on your ID

  • The details on the ID provided must match your Onboarding Application

The certification of your ID

  • The photocopy of your ID must be a certified true copy

  • For more information on certifying your ID, please see our article 'How do i get my documents certified?'

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