If your document is not accepted, it could be for a number of reasons. These can include:
The quality of the photocopy / scan
There may be glare / light reflection that obscures the image
The image may be too low resolution to read
The image may have been cropped so all the details are not visible
The expiry date
The ID may have expired. We can only accept valid in date IDs
The details on your ID
The details on the ID provided must match your Onboarding Application
The certification of your ID
The photocopy of your ID must be a certified true copy
For more information on certifying your ID, please see our article 'How do i get my documents certified?'