If your document is not accepted, it could be for a number of reasons. Reasons documents cannot be accepted can include:

The date 

  • If the document is older than 3 months we cannot accept

The details on your document 

  • The details (including name and address) on the document provided must match your Onboarding Application

  • The details must be for your home residence, not a PO Box or workplace

The document type

  • The type of document may not be one we can accept (for example a mobile phone bill)

The certification of your Address Verification document

  • For more information on certifying your ID, please see our article 'How do i get my documents certified?'

Did this answer your question?